Policy

Ordering Timeline and Guarantee

Catering orders will only be processed using online ordering at www.sausdcatering.catertrax.com.

 

Orders should be placed 10 business days before your event. If an order is placed less than 10 business days before an event, we may not be able to provide you with the level of service and specific menu you requested.

 

Final number of meals must be specified 2 business days before your event.  You will be billed for that specified amount or actual attendance, whichever is greater. 

 

All catering orders must have a secured payment at the time of ordering; payment options include Business Check or approved District Account Code.

 

Catering services for late afternoon, evening and weekend events depend upon the availability of necessary resources to provide the service requested and will result in an additional labor charge.

 

Most meal prices are based on a minimum of 20 guests, this information is noted when placing an order. Additional prices may apply for smaller functions.  

 

Cancellations

All cancellations must be submitted no later than 2 business days prior to the function to avoid a cancellation fee.

  

Events or items cancelled less than 2 business days before the scheduled function will result in a $50.00 cancellation fee. Events cancelled within 1 day of the scheduled catering function will be charged 50% of the estimated charge.  In the event that a function is not cancelled, the full amount of the order will be charged.

 

Taxes and Service Charge

All food and beverage is subject to the applicable local sales tax.

 

Return of Catering Equipment/Property

Customers are required to return all SAUSD Catering equipment and other property received as part of their delivery or takeout order at the conclusion of the function, unless other return arrangements are made. In the event that equipment and other property are not returned as stated, a $10.00 minimum charge for pickup or full purchase replacement cost will automatically be assessed.

 

Buffet Tables

Customers are required to arrange directly with their facility for the use and placement of all buffet tables.

 

Flatware/Plates/Cups/Linens

Disposable flatware, plates and cups are included with all events at no additional cost.  As a standard, we provide table cloths and table skirting for all food and beverage buffet tables. Linens for guest tables can be provided at an additional charge.

   

Food Safety/Leftover Policy

SAUSD Nutrition Services recommends that left over perishable food items from events should be disposed of unless food safety time and temperature controls have been followed. Perishable foods should be delivered to the site no more than 1 hour before meal service time. 

 


Santa Ana USD Catering
1749 E Carnegie Ave
Santa Ana, CA 92705
(714) 431-1900